Terms of service

Casa Weave – Terms & Conditions

Welcome to Casa Weave — where timeless textures, thoughtful design, and premium craftsmanship come together to elevate your living space.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Casa Weave customer.

1. Definitions

  • Consumer: An individual making a purchase for personal, non-commercial use.
  • Distance Contract: A transaction completed online through our website.
  • Durable Medium: A format that allows information to be stored unchanged (such as email).

2. Applicability

  • These Terms apply to all purchases made through the Casa Weave website.
  • By placing an order, you confirm your acceptance of these Terms.
  • In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Our Offer

At Casa Weave, we are committed to:

  • Offering thoughtfully curated rugs, woven textiles, and home décor pieces with accurate descriptions and high-quality imagery.
  • Providing transparent pricing, including all applicable taxes and shipping costs displayed at checkout.
  • Keeping product availability and stock information up to date.

4. Order Process

  • Orders are confirmed once full payment is received.
  • A confirmation email will be sent after successful checkout.
  • Payments are securely processed through trusted third-party providers.
  • Casa Weave reserves the right to cancel orders due to suspected fraud, pricing errors, or stock limitations.

5. Right of Withdrawal

  • Eligible items may be returned within 14 days of delivery (where applicable).
  • Products must be unused, in original packaging, and in resalable condition.

6. Returns & Refunds

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
  • Items must be returned in original, undamaged condition to qualify for a refund.
  • Approved refunds will be issued to the original payment method.

7. Pricing

  • All prices are listed in USD.
  • Casa Weave reserves the right to correct pricing errors at any time.
  • International customers are responsible for any applicable customs duties, taxes, or import fees.

8. Product Quality & Warranty

  • Each Casa Weave product is carefully quality-checked before dispatch.
  • Product images are intended to reflect actual colors and textures as accurately as possible; slight variations may occur due to lighting, screen settings, material differences, or craftsmanship.

Warranty does not cover:

  • Normal wear and tear
  • Improper use or handling
  • Exposure to excessive moisture or heat
  • Damage from pets or sharp objects

Any issues must be reported within 14 days of delivery.

9. Shipping & Delivery

  • Orders are shipped to the address provided at checkout.
  • Standard delivery may take up to 30 days, depending on destination.
  • Customers will be notified of any delays or stock-related issues.
  • If delivery is not possible, a replacement or full refund may be offered.

10. Payments

  • Full payment is required at checkout.
  • We accept major credit/debit cards, PayPal, and other secure payment methods.
  • For payment-related concerns, please contact our support team promptly.

11. Complaints & Customer Support

  • Any issues must be reported within 7 days of receiving your order.
  • Our support team aims to respond within 14 business days.
  • Valid complaints may be resolved through replacement, repair, or refund depending on the situation.

12. Dispute Resolution

Casa Weave aims to resolve disputes fairly and transparently. Unresolved matters may be referred to an independent mediator where applicable.

13. Force Majeure

Casa Weave is not liable for delays or failures caused by events beyond our control, including natural disasters, courier disruptions, or supply chain interruptions.

14. Changes to Terms

Casa Weave reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website and will take effect immediately upon posting.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.

Company Name: Lux living Co., Limited

Registration: 80010756

Address: RM03, 24/F, HO KING COMM CTR,2-16 FAYUEN ST, MONG KOK HONG KONG